Refund policy
Returns & refund policy
We want you to be happy with your RetroPixl purchase. If something isn’t right, here’s how returns and refunds work.
📦 Eligibility for a return
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Items must be unused, unopened, and in the same condition as received.
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All original packaging must be intact.
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Non-returnable items: wearables/apparel, B-Ranked products, and sale items.
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Electrical issues caused by incorrect use (e.g., plugging a 110V Japanese product into a 220V outlet without a transformer) are not covered.
🕒 Return window
You have 7 days from the date of delivery to request a return. After 7 days, we can’t offer a refund or exchange.
📩 How to request a return
Email us at contact@retropixl.com with:
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Your order number
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Full name and email used at purchase
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Reason for return
If approved, we’ll send you return shipping instructions.
📦 Return shipping
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Return shipping costs are your responsibility, regardless of the reason.
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Shipping costs are non-refundable.
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A tracking number is required for all returns — we cannot guarantee receipt without tracking.
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Due to the value of many items sold on RetroPixl.com, we recommend using a trackable shipping service and purchasing shipping insurance.
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In some cases, we may provide a local return address depending on your location — please inquire when requesting a return.
💰 Refund process
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Once your return is received and inspected, we’ll email you to confirm if your refund is approved or denied.
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Approved refunds are issued to your original payment method within 10 business days.
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Refund amounts are reduced by the original shipping fee and a ~10% processing/restocking fee.
⏳ Late or missing refunds
If you haven’t received your refund after approval:
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Check your bank or credit card account again.
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Contact your payment provider — processing times can vary.
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Contact your bank.
If you’ve done all of the above and still don’t see the refund, email us at contact@retropixl.com.