Shipping policy

🚚 Shipping fees

    • Free shipping for customers worldwide for orders above $200.

    • International orders may be subject to import duties and taxes upon delivery. Such taxes and duties are the responsibility or the buyer.
    • Items from RetroPixl Lab are fulfilled separately and may incur separate shipping charges.

⏱ Processing time

Please allow 3 to 5 business days for us to process and prepare your order before shipping.
Most orders ship sooner, but certain items may require additional handling time. Please refer to checkout information for more accurate estimate.

📦 Delivery time

  • Delivery takes 1–10 business days, depending on your location (excluding processing time) and the method of shipping chosen at checkout.

  • You’ll receive tracking details via email as soon as your package ships.

🌍 International shipping & customs

We ship worldwide from Japan or New York.

Please note:

  • Import duties, taxes, and customs fees (if any) are the buyer’s responsibility.

  • These charges vary by country and are not included in the product price or shipping fees.

  • We do not mark shipments as “gifts” to avoid customs declarations.

  • Customs clearance delays are outside of our control.

📦 Tracking your order

Once your order ships, we’ll send you a tracking number so you can follow your delivery every step of the way.

📦 Returns

We accept returns under the following conditions:

Eligibility for a return:

  • Items must be unused, unopened, and in the same condition as received.

  • All original packaging must be intact.

  • Non-returnable items: wearables/apparel, B-Ranked products, and sale items.

  • Electrical issues caused by incorrect use (e.g., plugging a 110V Japanese product into a 220V outlet without a transformer) are not covered.

Return window:

  • You have 7 days from the date of delivery to request a return. After 7 days, we can’t offer an exchange or refund.

How to request a return:
Email us at contact@retropixl.com with:

  1. Your order number

  2. Full name and email used at purchase

  3. Reason for return

If approved, we’ll send you return shipping instructions.

Return shipping:

  • Return shipping costs are your responsibility, regardless of the reason.

  • Shipping costs are non-refundable.

  • A tracking number is required for all returns — we cannot guarantee receipt without tracking.

  • Due to the value of many items sold on RetroPixl.com, we recommend using a trackable shipping service and purchasing shipping insurance.

  • In some cases, we may provide a local return address depending on your location — please inquire when requesting a return.

✉️ Questions?

Need help with your order, shipping, or returns? Email us anytime at contact@retropixl.com — we’re here to help.